Contact Us

We're here to help. Depending on what you need, please reach out through the right channel below so we can get back to you faster.

Questions about using Shopi, your account, or how a feature works.

Partnerships, press, or general business questions.

Questions about our Terms of Service, legal notices, or law enforcement requests.

To ask what personal data we hold about you, request a correction, or request deletion under Kenya's Data Protection Act, 2019.

If you believe content on Shopi infringes your copyright or intellectual property rights, tell us:

• The content you believe infringes your rights (a link or description)
• Proof or explanation of your ownership
• Your contact details

For scams, harassment, prohibited listings, or safety concerns, please use the in-app block and report tools in messaging first — this gets reviewed fastest. For anything that needs additional attention: